Consider these cues for guests and contractors as well, such as at the entrance or reception desk line. Objective: To make sure individuals who are advised to stay at home to prevent the spread of infection under existing government guidance do not physically come to work. Many businesses that take bookings already have systems for recording their customers and visitors – including restaurants, hotels, and hair salons. You’ve accepted all cookies. Using markings and introducing one-way flow at entry and exit points which are back of house or employee only and, where appropriate, taking into account premises structure, style of operation and customer profile. Objective: To ensure the highest hygiene standards are operated in kitchen areas. Maintain social distancing in the hotel, including at reception desks. In a Tier 4 area, people must follow the rules in their tier over the Christmas period. During the epidemic period, many hotels have already expanded the catering services to online ordering and delivery. Particular attention should also be paid to people who live with clinically extremely vulnerable individuals. Considering whether you need to put in place any particular measures or adjustments to take account of your duties under the equalities legislation, such as those who are hearing or visually impaired. Accommodation providers outside of an area with restrictions may refuse a booking or cancel a booking from guests from inside a tier 3 or tier 4 area. Once the guest (and if appropriate their family) has finished the required self-isolation period and is no longer symptomatic, they should return to their main residence and continue to follow the government guidance on self-isolation, household isolation and social distancing. When in the workplace, everyone should make every reasonable effort to comply with the social distancing guidelines set out by the government (2m, or 1m with risk mitigation where 2m is not viable). Minimising contacts around transactions, for example, considering using contactless payments and encouraging online booking and pre-payment, where appropriate. Coronavirus disease (COVID-19): Staying at hotels and accommodation establishments 26 August 2020 | Q&A . Provide disposable disinfectant wipes to reception desk staff and parking lot/valet staff to disinfect surfaces in between guest interactions. Hotels are closed to visitors. Theatres, concert halls and cinemas are exempt from having to provide table service to audience members who have a ticket and are planning to consume the food or drink in the auditorium, or area of the venue where the performance / screening is taking place. Objective: To keep the workplace clean and prevent transmission by touching contaminated surfaces. Using floor tape or paint to mark areas, where appropriate, to help people keep to the recommended distance, or using signage or other communication measures taking into account building characteristics, trading style and customer profile. Guests are not required to let accommodation providers know about their plans to take a test. The earliest they can take the test is 5 full days after they have left a place not on the travel corridor list. As with many facets of life nowadays, checking into a hotel has changed in light of the coronavirus pandemic. To help you decide which actions to take, you need to carry out an appropriate COVID-19 risk assessment, at a business and site level, just as you would for other health and safety related hazards. Some exemptions apply. Considering methods to reduce frequency of deliveries, for example by ordering larger quantities less often. Designated venues will need to keep records of customers, visitors and staff for a period of 21 days and make them available when requested by NHS Test and Trace or local public health officials to help contain clusters or outbreaks. Read full guidance about restrictions over the Christmas period. Where an employer, in consultation with their employee, judges an employee can carry out their normal duties from home they should do so. [I stayed at 3 hotels during covid-19. In these cases, guests should make arrangements to travel home if they reasonably can. Here's a look at what one stay at a Hudson Valley hotel in … Businesses should consider the impact of workplace reopening on local transport, and take appropriate mitigating actions (e.g. Entertainment venues must close including: fairgrounds, funfairs, zoos and other animal attractions, water parks and theme parks. In particular, this should not be included in detailed risk assessments published on public websites under Section 1.2. Accommodation providers should consider how they would manage a situation with an unwell guest, including whether symptomatic guests in self-isolation would be responsible for cleaning their own rooms and stripping/making their own beds. Public sector employees working in essential services should continue to go into work where necessary. Managing check in and check out times to enable staff to conduct cleaning and refreshing accommodation that may take longer under safer working conditions. This does not apply to fire doors. Guests that are self-isolating can take a private test on or after 5 days after the date they last left a country not on the travel corridors list, either at their accommodation or at a testing site. Fuller considerations for self catering accommodation providers are set by UKHospitality, but particular consideration should be given to: Taking measures to ensure the handover of keys to property can be done in a socially distanced way, ensuring that keys are cleaned. However, if you have fewer than five workers, or are self-employed, you don’t have to write anything down as part of your risk assessment. Where you are already using PPE in your work activity to protect against non-COVID-19 risks, you should continue to do so. Cleaning shared vehicles between shifts or on handover. Self-administered tests can be sent to accommodation and guests may wish to let staff know that they expect a test to be delivered. A summary of key restrictions relating to tier 2: High and tier 3: Very High areas can be found in the table below. Ensure that sick leave policies are flexible and consistent with public health guidance, and that employees are aware of and understand these policies. Accommodation providers can provide accommodation for a group comprising a single household/support bubble in tier 2. Those not complying with these responsibilities may be at risk of the premises being closed. Minimising contact during payments and exchange of documentation, for example by using electronic payment methods and electronically signed and exchanged documents. It’s important to do this everywhere — both indoors and outdoors. In response to the recent development of the COVID-19 pandemic, we continue to follow the latest advice and recommendations from the World Health Organization (WHO) and the local authorities in the countries we operate in. CDC guidelines, during the re-opening phase of the economy. It is anticipated that these guidelines and protocols will evolve based on the recommendations of public health authorities and must be done in compliance with any federal, state and local laws. OVERVIEW On March 19, 2020, the State Public Health Officer and Director of the California Department of Public Health issued an order requiring most Californians to stay at home to disrupt the spread of COVID-19 among the population. In Tier 2: High alert and Tier 3: Very high alert, in groups of a single household or support bubble. Considering the use of social distance marking for staff and guest common areas such as toilets, showers, and changing rooms. Using simple, clear messaging to explain guidelines using images and clear language, with consideration of groups for which English may not be their first language and those with protected characteristics such as visual impairments. Addition of Tier 4: Stay at Home to Local restriction tiers, New Test to Release for International Travel guidance (2.2), Updated Christmas period guidance, and New multi-purpose venues guidance for selling food and drink (2.2.1). Where the enforcing authority, such as the HSE or your local authority, identifies employers who are not taking action to comply with the relevant public health legislation and guidance to control public health risks and risks to employees, they will consider taking a range of actions to improve control of workplace risks. Information and resources about mental health, recognizing signs of stress, taking steps to build resilience and manage stress, and knowing where to go if you, your staff, or others need help are available here. Accommodation providers will still be able to provide food and drink including alcohol through room service as long as it is ordered by phone or online, In Tier 4: Stay at home: hospitality including hotel restaurants and bars will be closed. Where the social distancing guidelines cannot be followed in full in relation to a particular activity, businesses should consider whether that activity needs to continue for the business to operate, and, if so, take all the mitigating actions possible to reduce the risk of transmission between their staff. Employers and workers should always come together to resolve issues. Use normal cleaning products, paying attention to frequently hand touched surfaces, and consider use of disposable cloths or paper roll to clean all hard surfaces. They should use private transport but only drive themselves if they can do so safely. RE-OPENING BEST PRACTICES. When considering how to apply this guidance, take into account agency workers, contractors and other people including guests, as well as your employees. Consider maintaining small groups of workers in teams (cohorting) to reduce the number of coworkers each person is exposed to. Hospitality venues must close with the exception of providing food and non-alcoholic drink for takeaway or room service; though food and drink including alcohol can be purchased via click-and-collect, drive-through or delivery. Complete a COVID-19 risk assessment. For people who work in one place, workstations should be reconfigured to allow them to maintain social distancing wherever possible. This includes - but is not limited to - discouraging singing along to music or cheering, refraining from playing music or broadcasts that may encourage shouting, including if played at a volume that makes normal conversation difficult. • Adhere to the guidelines below. Check when to wear one, exemptions, and how to make your own. breakfast in room), taking measures such as dropping butler’s trays outside door, and encouraging tips to be added to the bill. Special care should be taken for cleaning of portable toilets and larger toilet blocks. Reducing congestion, for example, by having more entry points to the workplace. While coronavirus-era policies will vary widely at hotels around the world, guests are sure to see big changes. In accordance with the CDC guidelines for Workers Information for Hotels, Resorts and Lodges, guestrooms occupied by the same customer over multiple days should not be cleaned daily, unless requested. (Consult state and local guidance if available.). Cleaning procedures for the parts of shared equipment you touch after each use, thinking about equipment, tools and vehicles. To enable good hand hygiene consider making hand sanitiser available on entry to toilets where safe and practical, and ensure suitable handwashing facilities including running water and liquid soap and suitable options for drying (either paper towels or hand driers) are available. See below for the most up to date capacity protocols across all industries/activities for which the City has released reopening guidelines. Each business will need to adapt this into the specific actions it needs to take, depending on the nature of their business, including the size and type of business, how it is organised, operated, managed and regulated. Objective: To make sure all workers understand COVID-19 related safety procedures. Businesses and venues which must close include: Hotels and other guest accommodation should only open for those who have to travel for work purposes and for a limited number of other exemptions set out in law, such as where these act as someone’s main residence, where the person cannot return home or for providing accommodation or support to the homeless. Providing equipment for people to work at home safely and effectively, for example, remote access to work systems. IMPORTANT FACE MASK & COVERING REQUIREMENT: Following medical expert guidance to help reduce the spread of COVID-19, face masks or coverings are required in hotel indoor public areas and when moving around in outdoor areas at all Hyatt hotels globally, with some exceptions, based on local laws or guidance. For advice to businesses in other parts of the UK please see guidance set by the Northern Ireland Executive, the Scottish Government, and the Welsh Government. Setting clear use and cleaning guidance for toilets to ensure they are kept clean and social distancing is achieved as much as possible. Informing guests that they should be prepared to remove face coverings if asked to do so by police officers and staff for the purposes of identification. For example, non-contact deliveries where the nature of the product allows for use of electronic pre-booking. Weddings and civil partnership ceremonies are permitted with up to 15 people. About sharing. It is more important than ever to follow guidance from local, state, and federal officials on how to stop the spread of COVID-19. Ensuring that staff cleaning accommodation between stays follow full government handwashing guidelines, and make a comprehensive checklist of all hand contact services to be cleaned throughout the property when each guest vacates. Staggering arrival and departure times at work to reduce crowding into and out of the workplace, taking account of the impact on those with protected characteristics. These are often the most challenging areas to maintain social distancing. (iStock/Washington Post illustration) By Natalie B. Compton. Wear disposable gloves when handling dirty laundry or trash. This is because travel and overnight stays are permitted within each tier as well as in both directions between tiers 1 and 2. You should follow government guidance on face coverings, including: When you do not need to wear a face covering, Maintaining and disposing of face coverings. Evaluate your workplace to identify scenarios where workers cannot maintain social distancing of at least 6 feet from each other and/or guests. Anyone else who cannot work from home should go to their place of work. 2.1 23/06/2020 Additions from HPSC COVID-19: Guidance for Food Service Businesses v0.3 15.06.2020 and reordering of content. These items require cleaning between users if multi-use. This could help contain clusters or outbreaks. Hotels and other guest accommodation includes: income generating accommodation, for example: If there are any additional facilities attached to the guest accommodation (for example, restaurants, bars, leisure facilities or retail shops) please check that each individual facility is able to reopen under current government guidelines and refer to the relevant guidance. CDC twenty four seven. Skip to main content GOV.WALES uses cookies which are essential for the site to work. Guests should follow government guidance on dealing with possible or confirmed coronavirus (COVID-19) infection. These should only be open in outdoor settings (i.e. If so, you should first read the guidance relevant to your area as this may supersede guidance in this guidance. Considering where congestion caused by people flow and ‘pinch points’ can be improved. When it is decided that workers should come into their place of work then this will need to be reflected in the COVID-19 risk assessment and actions taken to manage the risks of transmission in line with this guidance. ii) ensure adequate distance between tables (2m or 1m+ with appropriate mitigation). For specific requirements, please contact the hotel directly or visit the hotel … Ensuring that any bar or dining area is only opened in a way compliant with UK government guidance on the hospitality sector. Reminding guests of social distancing guidelines during check-in. Maintaining social distancing (2m, or 1m with risk mitigation where 2m is not viable, is acceptable) from customers when taking orders from customers. The best option surprised me. ] Tourism is also a devolved competency; as such, this guidance is meant to complement any guidance in the Devolved Administrations, where relevant. Develop hazard controls using the hierarchy of controls to prevent infection among workers. If the result is negative, they can stop self-isolating. Business support Considering minimising lift usage from reception, and providing clear signage for new lift rules, Where offering room service, taking measures such as dropping butler’s trays outside door, and encouraging tips to be added to the bill. Wedging doors open, where appropriate, to reduce touchpoints. - Businesses must remind people to wear face coverings where mandated. Workstations should be assigned to an individual as much as possible. This includes renting rooms in your private home to holiday makers. Businesses should provide extra bins for staff and customers to dispose of single-use face coverings and PPE, and should ensure that staff and customers do not use a recycling bin. Businesses offering breakfast/lunch buffets are allowed to have people order and be served by a member of staff at the food station as long as no alcohol is being served at the restaurant at the time. Adapting to COVID-19 measures will inevitably result in changes to operating policies, processes and procedures of hotels, indoor, outdoor attractions and business event centres and venues. Minimising unnecessary contact at gatehouse security, yard and warehouse. Businesses should provide extra bins for staff and customers to dispose of single-use face coverings and PPE, and should ensure that staff and customers do not use a recycling bin. The Purple Guide produced by the Events Industry Forum, Meetings Industry Association and Association of Event Organisers, Support for businesses and employers during coronavirus (COVID-19), General guidance for employees during coronavirus (COVID-19), Advice on protecting queues from hostile vehicles, COVID-19 workplace actions campaign (messaging about distancing and hygiene). Theatres, concert halls and cinemas are exempt from only being able to serve alcohol with a substantial meal, provided it is limited only to customers with tickets who intend to consume alcohol drinks in auditoriums or area of the venue where the performance / screening is taking place. Pubs and bars must close unless operating as restaurants; hospitality venues can only serve alcohol with substantial meals and must close if they do not serve substantial meals. making them private), or running a reservation-and-clean process (whereby one household can exclusively book the shared facilities for a fixed time, and the facilities are cleaned thoroughly between reservations). Coronavirus; Coronavirus; Pool, Hot Tub, & Sauna Safety During COVID-19. The Centre for the Protection of National Infrastructure (CPNI) has published guidance on adapting existing search and screening processes to take account of physical distancing. For example, asking guests and staff to walk on the left, to give priority to those ascending stairs, or indicating ‘passing points’ where the walkway is widest. You may also be able to get COVID-19 by shaking someone’s hand or touching a surface or object that has the virus on it, and then touching your face, mouth, nose, or eyes. It is breaking the law to discriminate, directly or indirectly, against anyone because of a protected characteristic such as age, ethnicity, sex or disability. Provide hand sanitizer, tissues and no touch waste baskets at the cash registers and in the restrooms. The opening up of the economy following the COVID-19 outbreak is being supported by NHS Test and Trace. A visor is not a suitable alternative for a face covering. The contacts of individuals who test positive for Coronavirus are required to self isolate for a period of 10 days. Search. Hospitality Industry Grant program now accepting applications Click… Indoor entertainment venues and attractions must close. Staggering break times to reduce pressure on the staff break rooms or places to eat. Only absolutely necessary participants should attend meetings and should maintain social distancing guidance throughout. guidelines. We use cookies to collect information about how you use GOV.UK. Where the property … More information can be found on the Health and Safety Executive website. As an employer, you cannot decide who the representative will be. It will not be the responsibility of the accommodation provider to check the guest’s test results or enforce self-isolation rules. ... this link is to an external site that may or may not meet accessibility guidelines. Venues should take steps to reduce queues for ordering, ensuring social distancing is maintained at all times. Natalie B. It is vital that relevant venues comply with these regulations to help keep people safe, and to keep businesses open. Objective: To reduce transmission through contact with objects in the visitor economy. Particular consideration should be given to: Considering minimising lift usage from reception, and providing clear signage for new lift rules. Objective: To make sure all workers are kept up to date with how safety measures are being implemented or updated. However, if your risk assessment does show that PPE is required, then you should provide this PPE free of charge to workers who need it. Face coverings must be worn by retail, leisure and hospitality staff working in areas which are open to the public and where they come or are likely to come within close contact of a member of the public. Ensuring that housekeeping staff follow government handwashing guidelines, and making a checklist of all hand contact services to be cleaned when each guests vacates. If it is not possible to keep workstations at the recommended distance apart then businesses should consider whether that activity needs to continue for the business to operate, and if so, take all mitigating actions possible to reduce the risk of transmission. Public health is devolved in Northern Ireland, Scotland and Wales; this guidance should be considered alongside local public health and safety requirements and legislation in Northern Ireland, Scotland and Wales. Displaying an official NHS QR code poster and collecting contact details for NHS Test and Trace is a legal requirement for hotels and accommodation providers. Modify the alignment of workstations where feasible. If a guest is ill and isolating in their hotel room, discontinue all but essential housekeeping services to the room. The COVID-19 outbreak is no exception. where not already required to do so by law, where social distancing may be difficult or where you may come into contact with people you do not normally meet. Wait at least 24 hours before you enter the room. It is recommended that any ventilation or air conditioning system that normally runs with a recirculation mode should now be set up to run on full outside air where this is possible. Whilst stewards and security officers may be focussed on managing people and queues for COVID-19 safety reasons, they should continue to remain vigilant for and report any suspicious activity as soon as possible. - If you live in a household with someone who has COVID-19 or is showing symptoms of COVID-19, please do not come to our facility. Any decision to refuse service should be done with sufficient notice to the guest, and we would expect any funds already paid by the consumer to be repaid. UKHospitality has further guidance on cleaning in hotel and other guest accommodation environment. This guidance provides recommendations to prevent or slow the spread of COVID-19 in hotels, including hotels with fitness centers, gyms, and health clubs. Place handwashing stations or hand sanitizers with at least 60% alcohol in multiple locations throughout the workplace for workers and hotel guests. Opening windows and doors frequently to encourage ventilation, where possible. Objective: To protect clinically vulnerable and clinically extremely vulnerable individuals. Where possible, these should only take place in exceptional circumstances, for example, an urgent marriage where one of those getting married is seriously ill and not expected to recover, or is to undergo debilitating treatment or life-changing surgery. Use strip curtains, plastic barriers, or similar materials to create impermeable dividers or partitions. Failure to complete a risk assessment which takes account of COVID-19, or completing a risk assessment but failing to put in place sufficient measures to manage the risk of COVID-19, could constitute a breach of health and safety law. staggered start and finish times for staff). The actions the HSE can take include the provision of specific advice to employers through to issuing enforcement notices to help secure improvements. There is also a wider system of enforcement, which includes specific obligations and conditions for licensed premises. This includes individuals who have symptoms of COVID-19 as well as those who live in a household or are in a support bubble with someone who has symptoms and those who are advised to self-isolate as part of the government’s test and trace program. Social distancing should be maintained between people who do not live together or share a support bubble. Learn how to keep members as safe as possible while using those facilities during the COVID-19 pandemic. For areas where regular meetings take place, use floor signage to help people maintain social distancing. Make employee health screenings as private as possible and maintain the confidentiality of each individual’s medical status and history. Discard all single use items either provided by the hotel or left by the guest. Regular cleaning of vehicles that workers may take home. Wash hands immediately after removing gloves. There are no restrictions on travel, though people should stay local and avoid travelling outside of their local area where possible and are encouraged to walk or cycle where possible and to avoid sharing a car with those outside their own household or. However, inspectors are carrying out compliance checks nationwide to ensure that employers are taking the necessary steps. Kilian Fisher; September 29, 2020 A committee of both workers and management may be most effective at identifying all possible scenarios. No one should stay in a group of greater than 6 (unless from the same household or support bubble). Ensure that all hotels can execute the top of bed cleaning standard consistently 3. Published. Food and drink including alcohol can be purchased via click-and-collect, drive-through or delivery. Throw away all single-use items provided by the hotel or left by the guest. This could include advice or telephone support. Accommodation providers following COVID-19 Secure guidelines can provide accommodation for a group of 6 people from different households to stay together in tier 1. The exemption only applies to the specific performance/screening area, which must therefore be separate and distinct from the wider premises. Conduct targeted cleaning and disinfecting of high-touch surfaces such as tables, light switches, countertops, handles, desks, remote controls, phones, toilets, toilet flush handles, sink faucets, door handles, pens, and irons. Objective: To maintain social distancing as far as possible while people travel through the workplace. In tiers 2 and 3, groups must only be made up of single household/support bubbles. Using a consistent pairing system if people have to work in close proximity. The risk of transmission can be substantially reduced if COVID-secure guidelines are followed closely. Your Guide to Hotel Companies’ Coronavirus Safety and Cleaning Initiatives. Accommodation providers may continue to take bookings from residents of any tier.