Kobo’s terms of sales states that digital products are final sale by default. Disclaimer: Termly Inc is not a lawyer or a law firm and does not engage in the practice of law or provide legal advice or legal representation. Clearly state if returns, exchanges, and refunds are accepted by a company. Get an answer for 'Tell the customer there will be no refund, but do so in a "you-oriented" way in which you have a chance of maintaining a relationship going forward. But, we are willing to help on you on exchange. A Return Policy or a Refund Policy is used by ecommerce stores to inform customers about a store's policies on returns and refunds of purchased items. That is the reason why many subscription services operate the way they do without allowing refunds. The number o… When does the no refund policy take effect (i.e., are purchases only non-refundable after a certain period of time)? However, you need to proceed with caution. The Time New York’s hotel policies state that prepaid reservations are non-refundable. A "No Return, No Refund Policy" normally allows a user to cancel the service but there are no refunds for previous use. If you have a proper no refund and no return policy made by a good online terms and conditions generator, you can be differentiated from all competitors who do the same.Taking care of writing a great no return policy template, you will be able to make all your customers how their money will be managed and spreading confidence among them, making your business more trustful and easy to use. They have another 14 days to return the goods once they’ve notified you. If explicitly stated, then it’s part of the terms of merchandise, presumably included in the price. Businesses can set their own refund or no refund policy. Return policies vary by business. Like the example, you can include your all sales final policy in your refund policy. This article does not create an attorney-client relationship, nor is it a solicitation to offer legal advice. Display your no refund policy in places where your customers can easily see it. While there isn't a law requiring ecommerce stores to have a Return Policy, you may need one if you wish to enforce your terms and parameters of returns and refunds.. For example, in the state of New York, if a retailer does not provide a Return & Refund Policy, the retailer will be required to accept returns and give refunds for all merchandise returned within 30 days of purchase. Not allowing a refund could end in irritate online reviews that affect your bottom line. For EU customers, it also changed its Terms and Conditions agreement to allow for no-questions asked refunds 14 days after purchase. She specializes in privacy legislation, digital trends, and best business practices. As a no refund policy may harm the customer experience, consider offering alternatives to refunds, such as store credit, exchanges, or rescheduling options for services. We hope we’ve helped you on your path to making your website or app legally compliant. These return & exchange policy templates would surely come in handy in case you are planning to update your existing policy or come up with a new one. Google Play has a generous policy which allows customers to return an app or game within two hours after purchase and receive a refund. Thanks for downloading our free template! Proceed with caution since refusing returns and refunds in the wrong jurisdiction will prove costly. Furthermore, your competition probably has a generous returns policy. This was one lesson that Apple learned the hard way. As mentioned, while many U.S. states do not require a policy on this matter, many retailers provide them anyway. 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