Return an item for a refund If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. No private messages. Never give or send your eBay Gift Card code to anyone outside of eBay.com checkout. Get an ad-free experience with special benefits, and directly support Reddit. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. Do not post a new topic about scams. It is only available for 60 days after the transaction is completed. Oh and you'll get a defect on your account in that instance too. what happens if I decline a refund from a seller. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. Use of this site constitutes acceptance of our User Agreement and Privacy Policy. 2. If your item hasn’t arrived, you can let the seller know and they’ll have to either send a replacement or give you your money back. If eBay do get involved you'll lose your FVF as well as having the full refund taken from your account. REDDIT and the ALIEN Logo are registered trademarks of reddit inc. π Rendered by PID 15480 on r2-app-0165bb2bdcaf9b660 at 2020-12-30 21:04:33.102429+00:00 running 6abf2be country code: US. DOXXING. If there … The photo's in your listing were probably taken with the wallet flat and they may not give a view that would show or otherwise the damage that the buyer claims. Reminder: You cannot ship video games Media Mail!! I was still charged. Something went wrong. The buyer can insist upon this and eBay will force you to do it. Use the stickied scam thread, which can be found here. Who pays the cost of return shipping depends on the seller’s return policy and the reason for the return. Refunds issued through an eBay Money Back Guarantee request or the Cancel Transaction process will automatically receive a credit of any related Final Value Fees. View cart for details. He must provide a label, and it must be sent back by trackable means. Handle a … If you don’t agree with our decision after we stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case closing. This seller is going to be a pita and if it isn't sent tracked is likely to say ' not had it back' Finally, for an INAD, if the item was free or low cost, consider issuing a refund and letting the buyer keep the item. Rendered by PID 15480 on r2-app-0165bb2bdcaf9b660 at 2020-12-30 21:04:33.102429+00:00 running 6abf2be country code: US. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}, Get help with an item that hasn't arrived, Check the status of your return or missing item request. Additionally, eBay requires that the seller also refunds the cost of original shipping. Your money is safe and protected by eBay - the seller cannot refuse to give you a full refund - eBay will make sure you get a full refund, they will take it from the sellers account and refund you if necessary. They do tend to favour the seller. Something like if you get it please ship it back without opening it such as putting return to sender or I may refund 50% for now and I would ask that you give it till like 4 days before the end of the 45 days and if it comes up saying it was delivered and you sent it back then on my getting it back I would refund the rest. Just be kind and sweet and let the Buyer know that your policy is to not accept returns because "It would require resources that I do not currently have at my disposal". To save time when managing return requests, you can set up rules to automatically accept returns or send immediate refunds. Best to just take the item back regardless, and hope that it will be returned in sale-able condition so that you can try again. Don't see your post? If your buyer let you know about an issue with their purchase and you can’t resolve their problem within 3 business days, you can ask us to step in and help. If you approve it and the buyer has already paid for the item, you have 10 business days to issue a refund. Verify that this is the item in question. eBay now needs buyers to confirm they actually received an item after delivery is confirmed during an INR case? If you’ve asked your seller to help with a problem and they’re not able to resolve it for you within 3 business days, you can ask us to help. If you dig in your heels and refuse the return, that will not stop eBay from refunding the buyer anyway, with or without your cooperation. You can choose whether to accept returns if a buyer changes their mind about a purchase. Refunds issued through an eBay Money Back Guarantee request or the Cancel Transaction process will automatically receive a credit of any related Final Value Fees. Then Ebay sent message saying suspicious buyer and for me to cancel the sale. INADs are costly and should be avoided. Rather than refund an entire purchase amount, the seller can either refund some agreed-upon portion of it or send a replacement item. If your item has arrived, but there’s something wrong with it, or it doesn’t match the listing description, you can return it. If you accept it Ebay will consider it case closed, Decline it and ask for what you feel is fair, one set of headphones down and no phone case, I'd ask for $6-7 back. If there really is … If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. INADs are costly and should be avoided. Sometimes legitimate posts get caught in the SPAM filter. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. We'll make sure you either receive the item you ordered, or get your money back. 4 min article Check the status of your return or missing item request Ebay will FORCE a refund if required from the seller. While it's useful for sellers to know how to handle these situations, it's even more helpful to understand how to prevent returns from happening in the first place. Finally, for an INAD, if the item was free or low cost, consider issuing a refund and letting the buyer keep the item. The seller will also pay for return postage.. Your decision, refund now or later. Sold item. There you can find the “Refund Payment” section. Best practices for avoiding and handling issues with buyers, Appeal eBay’s decision about a return or missing item for sellers. Who pays for return shipping—you or the buyer—depends on the reason they’re returning the item and your return policy. Ebay will give you the address to which you need to return the goods, make sure it is fully trackable online. If your item has arrived, but there’s something wrong with it, or it doesn’t match the listing description, you can return it. You can deny a refund, but if the buyer feels that the item is not as described or you offer returns in your policies, the buyer may open a case against you and Ebay will decide whether you will give a refund and take the money automatically out of your account. Keep in mind, that this option has a timeframe. This is NOT a case. Ebay will refund you, and get the money from the seller. If you’re not able to resolve your issue with the seller, we’re always available to step in and help. The problem here really is that if you do not give a refund the buyer will open a dispute with ebay and in these disputes ebay is both Jury and Judge. 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