If they won’t pay for the return I would keep it. We'll be delighted to assist you. Just try your best to send it back–and be prepared to return the package (or the money). Click on the Sales tab. After snapping a pic of the label and getting it to the Amazon rep, she could not find any record of the order anywhere in their system. Under Messages, tick on Email me a copy, click on Save. Amazon once sent me 2 copies of a game I ordered and based on the packing slip the second copy was part of another customer's order. This thread is locked. I want to sell the extra one but I'm unsure if Amazon will message me later telling me to send back the extra Xbox. Here are the steps: Click on the Gear icon, choose Accounts and Settings. You can use the reverse function which returns a list in reverse order. Feel free to let us know if you have any other concerns. It’s great to have a customer willing to do even a little bit to return something that they did not order, but since this was FBA, it is Amazon that will have to do this. Here is an example, however it is using let and if and not a cond expression. This is a mistake. I ordered an item from Company A. How can I keep a copy of e-mail in my Sent Items folder? Registered customers can view information about a particular order by logging in and clicking 'Order Tracking' under the Account icon, then clicking on the order number. Can I keep it? I received an order I cancelled. For example, as of this publication, Western Union charges $15 to obtain a copy of a money order if you have your receipt, but $30 for research and a copy if you do not. I checked my bank account to see if they charged me extra, but they only charged me for one. Money order companies charge a fee to obtain a copy. What Amazon Told Me To Do “Keep it.” Yes, Amazon told me to keep the $339 comforter set. Let’s Review: If You Didn’t Order It, You Don’t Have To Pay For It Or Send It Back 4.12.13 4:57 PM EDT By Laura Northrup @lnorthrup unordered merchandise ftc … Can I keep both? They were thankful that I pointed out the issue because the other customer was not going to receive their item. If you need the company to research your money order, you'll pay about double the price of the fee. Moving forward, you can send yourself a copy of your transactions by going to your Accounts and Settings. Orders can also be located by searching by order number or date range. I just got a message from a customer, stating that they received the book that they ordered, but also a Nintendo cartridge, and requested that I send a pre-paid envelope so that they could return it. You will need to contact the company with which you do not have the contract (the company you did not pay) and arrange collection/return. Company B supplies A and both sent me the item. I'm not sure if I should contact Amazon. At first I thought that I accidentally ordered two, but the online order said I only requested one. This is a mistake. I know if that happened to me and I accidentally sent 2 expensive items I would want the extra back. Do the right thing! You can follow the question or vote as helpful, but you cannot reply to this thread. I contacted Amazon and they told me to keep the game. It’s not your fault you scored double and they won’t pony up for the return. Amazon I doubt will step in to help the seller in this situation. That way you are always removing the 2nd+ occurrence of an element and not the first. I guess it just depends. What you need to do is compare in reverse order the entire time. The only record of the order I had was the UPS sticker on the front of the box as it showed up without a packing slip. What To Do If You Get a Home Delivery By Mistake. If you receive goods from a home delivery that you didn’t order, can you still keep them? 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