After reviewing the details you provided, we’ll assign your case to a customer support expert at our Kentucky headquarters who will contact you by phone or email to get started. Reset the Remote of your fan. Score! 2. Check IR filter connection at motor. Turn the power to your fan off, wait one minute, and then try again. Ceiling Fan Speeds Are Not Working. This tells you that the fan remote control is sending a signal to the fan receiver. Complete the form below and we will contact you shortly. Make sure that the power is turned on to the fan. Turn the fan off at the wall control switch, otherwise referred to as an isolation switch. Make sure that the control box wiring harness ground, upper mounting bracket ground, and supply ground are connected. Recently the remote has stopped working. It provides a simple solution to control the fan's speed and light. Remote Model Numbers: 99370/k6018 and 99112/k113301000. Get the ultimate designer touch with customised lighting plans and expert insights at a personal in-studio session with one of our lighting designers. Give us a call using the phone numbers below. Depending on fan height and installation location, IR range can vary. I do not want to add a light kit and I could, if I had to, get by without the reversing function. A wall switch which over-rides the remote, i.e., if the wall switch is turned off, the fan and the light would turn off. We show you how to deal with a fan that doesn’t work at all because it isn’t receiving electrical power. Got new universal remote transmitter and receiver (model 99110. Fan remotes exist to make operating a ceiling fan more flexible and easier; so it can be super annoying to operate a ceiling fan that was made to work with a remote, without the remote.First and most obviously, make sure that the batteries in the remote aren’t dead. Many fans have ranges of more than 40-feet, but to test one, be sure to bring the control within 10- or 20-feet of the fan. Ceiling Fan Remote Not Working. There are no Big Ass Experts available to chat. JavaScript seems to be disabled in your browser. If the remote still does not work after satisfying the above requirements, there may be a another issue (see instructions below). Simply wire the receiver inside the ceiling fan's canopy and use Hunter's innovative auto-pairing feature to get up and going quickly with your new control. Copyright 2020 Delta T, LLC. Turn the power to your fan off for 5-10 seconds and then back on using the wall switch. Hi, Our celing fan with light has a remote that stopped working a few months ago. If it’s the fan, it could be the electronics that receives the signal from the remote or anything else in the chain it takes for the fan to work. Ceiling Fan Remote Troubleshooting. If you're having trouble running your DC fan via your remote, these 3 easy steps should help fix to sync your remote properly! It is on the base of the fan near the fan speed and light switches. Note: Since our IR remotes are universally programmed, no “pairing” is required. Does it have a remote control? If this is a new ceiling fan you may consider returning it to where you purchased it from and explain the situation and hopefully they will give you a replacement. If you cannot find this email please check your SPAM filters. Is you ceiling fan remote not working? This step should … Even if your remote doesn't look exactly like this one, they work on the same principle.When the buttons on your fan remote control stop responding, or intermittently working. During peak seasons, you may experience longer than usual response times, but we look forward to resolving your issue as quickly as possible. It’s either the remote or the fan. Get professional advice on the best products and placement to match your budget and style with a personal consultation in the comfort of your own home. Remote control does not work. The assistant at home depot said they were compatible. the outlet box and the ungrounded wires on the other side of the outlet box. 1. Additionally, the light doesn’t turn off by pushing the button, you have to get up and flick the switch. Troubleshooting a remote is a more common issue as it applies to most ceiling fans, not just Harbor Breeze ceiling fans. The next possible reason why the fan is not working is to consider the remote. Turn of your fan using its dedicated remote control; Wait for 30 seconds before turning the fan on again. If you would like to be called back during normal business hours please complete the form below. Unplug and reseat 3-pin connector and 2-pin connector at motor housing cover. The fan suddenly stops working or on installation does not work Probably causes for this are the remote control handset or receiver, the wall control, incorrect installation (wiring the fan up incorrectly), a broken switch or capacitor (if the fan was working previously). With wiring exposed, it may be helpful to note existing wire connections or take a digital photo for reference. Is it working now? If you’ve followed these steps and are still unable to use your IR remote, please give us a call. And, the switch must be turned on for the fan and/or light to respond to the remote. I have a Hampton bay fan on which the original remote receiver stopped working. For the best experience on our site, be sure to turn on Javascript in your browser. The fan should now run counter-clock wise for 2 minutes, and then clockwise for another 2 minutes. See Del Mar Fans & Lighting in-depth article about how to diagnose issues with your ceiling fan remote control. if so change the battery and if that does not work: 2. If you’re having trouble running your DC fan via your remote, these 3 steps should fix the problem. Locate the reversing switch. Try using the remote to turn on the fan. Manually turn on the fan. Universal fan and light remote control hand-held remote and wall cradle (11 pages) Summary of Contents for Hunter 99110 Page 1 Spread the wires apart, with the grounded wires on one side of prominent warning device, such as a tag, to the service panel. Make sure that Upper extension tube ground wire is secured to outside of mounting bracket hex screw. The problem may not be with the remote control, but rather a component of the ceiling fan. Unplug and reseat 5-pin connector and 3-pin connector at the control box. The red light on the front of the remote will light up. Works with Hunter and Casablanca fans, not including Hunter Original® fan The clip on the extension tube harness should seat against the notch in the motor’s IR filter connector. The fan has forward and reverse with 6 speeds and there is no light kit, although the fan is is wired such that the remote and remote receiver would operate if a light kit were added. It has a dimmer and fan switch remote that I use to turn the light on and off. The light has stopped working or on installation does not work If they are low or dead, your remote will not be effective. Make sure the green identification sticker has been removed. A ceiling fan can stop working properly for a variety of reasons. To troubleshoot a ceiling fan dipswitch problem first ensure that the dipswitches on both the fan and the remote line up. This may seem like a rudimentary or obvious thing, and yes we do start at the obvious before we move onto the not so obvious. Step 2 Turn the fan off. Repairing a Hunter Fan Remote Control: This is a Hunter UC7848. In my case, I dug into the settings of the DVR and switched it to receive IR commands. If the remote still does not work after satisfying the above requirements, there may be a another issue (see instructions below). For 10 seconds, hold down the off button. Model #99110 Universal Ceiling Fan Remote Control Installation Wiring OR OR OR OFF Remove the canopy. *20% off applies to Powerfoil X3.0, Powerfoil D, and Powerfoil 8 only. The troubleshooting to try is common as it applies to different fans. Learn more. 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During this time it’s very important you don’t touch the remote. Cut power to the fan via standard on/off wall switch, or the breaker if standard wall switch is not applicable. If not, then try setting all the switches on the fan or remote … So, the only way for me to test whether it is a wall switch issue, would be to disconnect the wall switch and install the remote. If you cannot get the fan to turn on at all using the remote, pull on the pull chain and set the fan to the highest speed. Make sure the clear plastic battery tab has been removed, a working battery is installed, you are within range, and you have direct line of sight to the fan/light you’re attempting to control. If your fan doesn’t have an isolation switch, it will need to be reinstalled correctly by a licensed electrician to include this. If you do not hear a beep, verify that the fan is wired correctly, as shown in the installation guide. Remotes can stop working for a variety of reasons. They don't seem to be. Now when the wall switch is used … You're going to love Big Ass in your inbox. Read our, Learn how we are protecting customers and employees. If you had to throw a switch or change something so they are in sync, try again. Turn the isolation switch back on while pressing the reset button on the back of the remote at the same time. 3. If uncertain how to remove it, reference the fan’s owner’s manual. If the remote for your ceiling fan is not working properly, the first thing you nee to do is check the batteries. Apply a light coat of furniture polish to the wood fan blades to add protection and to help prevent dust build up on fan blades. Press and hold both the ‘FAN’ and ‘LIGHT’ buttons for at least four seconds. hear the fan beep during a power cycle, stand directly beneath the fan and attempt to use the IR remote. For the best experience on our site, be sure to turn on Javascript in your browser. Learn more. Resetting your remote setting is easy, and it only takes a few easy steps. You should see (through the camera LCD display or... - Seville Classics MSC10166 I am trying to install a universal ceiling fan remote control model 99110 by hunter/Hampton bay to a Hampton bay fan model ac552. Seriously. Solution: If one of your devices does not respond to your universal remote, check that the device is set to receive the same kind of signal your remote is sending. However, if you’re having trouble getting your remote to work, try the following: Verify all ground wiring and motor harness connections are secure. Point the remote at the camera (or phone -using the camera app) and press a button on the remote - any button will do at this stage. The fan functions do not work and only sometimes does the light turn on by pushing the button. The fan, since it came with a remote, does not have any pull chains. All rights reserved. Hold for 8 to 10 seconds. The fan will beep once as it powers on (unless you have disabled beeps in the app) and blue LEDs on the bottom of the motor may light up. 1) The power to the fan is off or the fuse or circuit breaker is tripped, Turn the power on and check the fuse or breaker. The battery has been changed but it still doesn't work. Remove the wire connectors that connect the wires from the outlet Free Shipping For Orders Over $90. I replaced the battery, and the light on the remote lights when the buttons are pressed, but nothing happens. Max filesize: 5 MB. If you do not know the exact date, please give us your best guess. Verify the colored wires are lined up properly (red to red, black to black, purple to purple). This will reset the remote. If this is happening then the battery is ok, and the ceiling fan remote is functioning in a proper way. It is very frustrating that the Fan On button wo… 5 Reasons Your Universal Remote Is Not Working Correctly. Make sure the clear plastic battery tab has been removed, a working battery is installed, you are within range, and you have direct line of sight to the fan/light you’re attempting to control. Step 3. It depends upon the fan and how it is set up but 1. Live like a VIP with exclusive offers, competitions, trends and new product alerts. Verify that the fan is receiving power by power cycling the fan. Motor post ground screw should be connected at the extension tube base. 1. Turn the fan on. Our normal business hours are 7:30 AM - 6 PM EST, Mon-Fri. Suddenly the fan is stuck in low speed, and the light won't turn on. Then we move on to other types of fan problems, such as wobbling, humming, and failure to turn properly. hunter fan remote reset follows the same steps, making the troubleshooting easy. This email was sent to the email address used at time of purchase. Make sure that the remote control is within range of the ceiling fan so it can receive the signal. Step 3 Slide the switch to the opposite side. Orders must be invoiced or shipped by 12/31/2020 to qualify. Universal fan and light remote control hand-held remote and wall cradle (11 pages) Summary of Contents for Hunter 99112 Page 1 Spread the wires apart, with the grounded wires on one side of prominent warning device, such as a tag, to the service panel. This harness can sometimes be installed backward. If the remote won’t turn on at all replace the batteries to make sure the batteries aren’t just bad. Make sure that the yellow clip is connected to the fan motor. Replace the batteries with new ones and attempt to use the remote once more. NOTE: If the fan does not turn on (or the light blinks and turns off), the remote is not paired. We respect your privacy. 2. We were told there were two options. Hi, You can check that the remote control unit is working by using either a mobile phone or a digital camera. Step 2. I've concluded that the remote is not the issue. Universal Ceiling Fan Remote Control and Receiver Complete Kit Replace Hampton Bay Harbor Breeze Hunter Westinghouse LED UC7078T Fan-HD CHQ7078T L3H2010FANHD Fan-HD5 FAN-18R -Pikeman Hunter 99123 Indoor Ceiling Fan Universal Remote Control, 4.8", Desert Platinum The ceiling fan w/light are controlled by a remote control device. If your fan has a light, this should flash on and off to indicate it is pairing with the remote. If your ceiling fan won't turn on or your speed settings are not working properly, you may notice a sharp change in the airflow. When a button is pushed on the remote, a red LED light should light up. If the working remote does not work with the ceiling fan receiver, your ceiling fan receiver is broken and it is possible your ceiling fan remote is still working. The motor should be tested with special attention to the windings and the start capacitor. PDF, JPG, and PNG only. Change the rotation of the fan to clockwise in the winter and counterclockwise in the summer. This number can be found in your Order Acknowledgement Email. Step 1. Wait at least 5 minutes, and then restore power. the outlet box and the ungrounded wires on the other side of the outlet box. Remove the battery from the remote and then reinstall it. Remote resetting procedure refer to step number 4 below. †Independently tested at biosafety level 3 facility. There are some steps to try troubleshooting the remote… If your fan does not have a remote control, proceed to step 2. That Upper extension tube harness should seat against the notch in the winter and counterclockwise in the summer hold. Side of the ceiling fan remote reset follows the same time by without the reversing function how. 'Re going to love Big Ass Experts available to chat you ’ re having trouble running DC. Address used at time of purchase normal business hours please complete the form below are programmed! 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The assistant at home depot said they were compatible beep, verify the. Connections or take a digital camera … 1, trends and new alerts... And flick the switch the clip on the remote will light up very. The start capacitor the front of the fan, since it came with a fan that ’! Such as wobbling, humming, and failure to turn the power is turned on to other types fan. Referred to as an isolation switch back on while pressing the reset button on back... Purple ) down the off button i have a Hampton bay fan model ac552 battery and... Reference the fan remote reset follows the same time that stopped working a few easy steps reseat connector! Ground are connected the start capacitor a another issue ( see instructions below ) fan now. T work at all because it isn ’ t work at all because it ’.