Safety Notice Thule.com orders Spare parts Keys FAQ Warranty Contact us. No warranty is given for defects caused by normal wear and tear, scratches, accidents, modifications or any types of repair other than those authorized by Thule. AWK. For any damaged or defective products, please consult our Thule Guarantee. With its low-profile design with tapered side walls, loading and unloading is made much easier. Product registration - To make sure that your Thule Extended Warranty is valid, register your product with us within two years of your purchase. What is Thule’s Warranty Policy? Please note the following restrictions applicable to the Thule Extended Warranty: If you have any questions, please let us know by using the Contact Us form. Please see below the specific length of the total warranty (Thule BringIt! Strollers & child carriers. Thule does not cover damages resulting from abuse (such as tears, cuts, and holes in the fabric) and cosmetic damage (such as scratched or stained fabrics). Step 6: Dealer comes back to you. Step 4: Dealer reports claim to Thule Customer Service Monday to Friday 08:30AM-05:30PM (EST) Fits Following Model(s): The warranty terminates if the product's owner fails to present this Term of Warranty when requesting repairing services from Thule, under the terms provided herein. JavaScript seems to be disabled in your browser. The warranty covers defects in materials or workmanship and, depending on the type of product, applies up to a certain number of years from the date of the original retail purchase. $249.95. Internal Knowledge . The warranty covers defects in materials or workmanship and, depending on the type of product, applies up to a certain number of years from the date of the original retail purchase. In the event that a product is defective, the purchaser should contact the Thule dealer from whom the product was purchased. I've lost my keys. Guarantee does not cover defects resulting from conditions beyond Thule’s control. To secure your Thule Extended Warranty, register your product with us. No warranty is given for THULE products purchased outside of the United States, Canada and Mexico. Warranty Registration Register your Yakima products below to activate your Limited Lifetime Warranty.Doing so will ensure your purchase information is stored in our database and easy to find should you have a warranty issue. Thule does not cover defects resulting from conditions beyond Thule’s control. Guarantee, Thule will warranty all Thule branded products under the original purchaser, during its specified time frame listed below, and for products manufactured by Thule. Thule takes quality seriously when it comes to both our products and our service to our customers. It does not affect any statutory rights that you have as a purchaser of a defective product. Guarantee, Thule will warranty all Thule branded products under the original purchaser, during its specified time frame listed below, and for products manufactured by Thule. CONTACT YAKIMA - Customer service is a top priority at Yakima, and has been for over 40 years. Your credit will appear after Thule has received and processed your return through our return procedure. 2021 Toyota 4Runner. No warranty is given for THULE products purchased outside of the United States, Canada and Mexico. Please review our return policy before initiating your return: * For items delivered more than 30 days ago from thule.com, please contact us directly. To begin the return process, follow the return instructions. The Thule BringIt! Step 2: Clean product and find receipt Warranty claims must be initiated using our Warranty Claim Form found at: http://www.thule.com/en-us/us/warranty-form Can't find the answer you're looking for? All Rights Reserved. Thule was first mentioned on PissedConsumer on Apr 08, 2015 and since then this brand received 30 reviews.. Thule ranks 208 of 867 in Equipment category. If the dealer is not able to correct … Transport your gear and maintain easy access to it with the THULE® Canyon Basket Carrier. Follow the 4 steps below to complete your return: Follow the 4 steps below to complete your return: Could not signup to newsletter. See all 9 articles. Your claim will be evaluated and, in most cases, handled at the dealer. You can contact the customer service representative of Thule calling Thule's helpline phone numbers. Bring it to life on our site today. Please return your product with a filled out claims form along with proof of purchase to the point of sale. And ever since then, we've made it our business to bring your closer to the world and your passion for life. Ideal for keeping an active lifestyle. The Thule Store SA helps you transport your loved ones and belongings safely. No warranty is given for THULE products purchased outside of the United States, Canada and Mexico. Thule’s Extended Warranty applies to products and accessories produced by Thule and sold to the original purchaser under the brand name Thule. Contact us in writing. Load capacity of 150 lbs and fitted with a wind deflector in the front so air flows over your cargo. When you’re on a road trip, Yakima is there to make it easy. No warranty is given for Thule products purchased outside of the United States, Canada and Mexico. Thule.com orders. FAQ. Common problems addressed by the customer care unit that answers calls to 800-238-2388 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Under warranty you can read more about the extended warranty and the warranty period for your product. ©Copyright Thule 2020. Please note that the purchaser will be responsible for the cost of mailing the product to THULE and that proof of purchase in the form of an original purchase invoice or receipt and a detailed description of the defect must be included in the mailing. Toll free: +1 (800) 238-2388. **For items not purchased from thule.com, please contact the purchase location to review its return policy and procedure. Guarantee gives you specific legal rights. Thule® - Test Program Thule® - Compass™ Kayak Carrier Installation Instructions Thule® - Watersport Carriers Comparison Thule® - Catalogs Thule Authorized Dealer. Rather, it’s leaving the customer with a great experience they will remember and want to tell their friends about. Thule Overview. Even damage caused by normal wear and tear or the natural discoloration of materials for 2 (two) years from the date of purchase by the original purchaser. Damage claims in transit cases should be filed against the carrier. Please note that the purchaser will be responsible for the cost of mailing the product to THULE and that proof of purchase in the form of an original purchase invoice or receipt and a detailed description of the defect must be included in the mailing. Please try again later. Where can I buy new ones? Step 3: Take product with above documentation to dealer Submit a support request If you feel that you have a warranty issue that is due to a manufacturing defect, we advise that you visit the closest Thule dealer for a warranty inspection. No warranty is given for THULE products purchased outside of the United States, Canada and Mexico. RV Awnings, tents & panels. This phone number is Thule's Best Phone Number because 336 customers like you used this contact information over the last 18 months and gave us feedback. **For items not purchased from thule.com, please contact the purchase location to review its return policy and procedure. Step 5: Thule Customer Service processes claim with decision to Thule dealer Repair the item falling under the terms of the Thule BringIt! If you would like to get updates from us regarding your product, new products, and other information, please check the Update box. Thule’s Extended Warranty applies to products and accessories produced by Thule and sold to the original purchaser under the brand name Thule. Thule Universal Steel Rack * For items delivered more than 30 days ago from thule.com, please contact us directly. Guarantee plus Thule Extended Warranty) for each product. Items must be returned within 30 days of delivery date, in new condition, with the packing slip, in original packaging, and with all included accessories. If you are not completely satisfied with your purchase, you may return your product in its original packaging within 30 days of the delivery date for a refund. Original shipping charges are not refundable. The purchaser will be responsible for the cost of returning the component(s)/product(s) and the proof of purchase back to the place where the product was purchased. Feel free to try our online services and resources or call our Customer Service. This Thule warranty coverage does not, under any circumstances, cover any damage to non-Thule products used in conjunction with Thule products. Cargo carriers and baskets. We are an international group of people united by our own passion for helping active families and outdoor enthusiasts. Please know the staff here at Thule is hard at work to respond to all customers as quickly as possible. In the event that a product is defective, the purchaser should contact the THULE dealer from whom the product was purchased or an Authorized Thule Service Center. If the dealer is not able to correct … How do I register my new Thule product? We believe that success is not just satisfying the customer. Nor does it cover damage to the user’s vehicle, electronic devices, cargo, or to any other person or property. OUT OF STOCK - Unavailable until further notice. Fit. Roof racks. Under the Thule BringIt! Guarantee, Replace the item if the damage or defect cannot be repaired, Offer a similar product of comparable value, or refund the price paid, if we cannot replace with the same model. Cargo Carriers and Baskets 3. You must have JavaScript enabled in your browser to utilize the functionality of this website. Bike accessories. Safety Notice Thule.com orders Spare parts Keys FAQ Warranty Contact us English (US) Čeština Dansk Deutsch English (GB) Français Français (Canada) Italiano 日本語 … If further inspection is needed, the product will be sent to Thule through your dealer. https://support.thule.com/hc/en-us/requests/new. ... Thule.com orders General Bike racks Roof racks Cargo carriers and baskets ... Warranty Thule.com. Your credit card will be credited for the invoice price. While Thule has been focused on supporting these activities for years, our team is currently experiencing a high volume of inquiries and increased demand has resulted in longer wait times for phone and email responses. Thule’s Extended Warranty applies to products and accessories produced by Thule and … Additionally, in the rare event, we discover an issue with your product, we can quickly contact you with a resolution. The Thule BringIt! Step 1: Fill out claims form Nor does it cover damage to the user’s vehicle, cargo, or to any other person or property. Guarantee will cover any defect or damage affecting your Thule product. Thule’s Extended Warranty applies to products and accessories produced by Thule and sold to the original purchaser under the brand name Thule. RV bike racks. Technical Support. Recent recommendations regarding this business are as follows: "Think long and hard before you invest in a Thule product. Securely pack the item(s) you’re returning in the original shipping cartons with original packaging and the packing slip. Please allow 3-5 business days for our warehouse to process your returned package(s) upon arrival and an additional 5-10 business days for the credit to appear on your card. Can I return an item that I have used? These include, but are not limited to, misuse, overloading, or from failure to assemble, mount or use the product or its accessory in accordance with Thule’s written instructions, guidelines, and safety text. These include, but are not limited to, misuse, overloading, or from failure to assemble, mount or use the product or its accessory in accordance with Thule’s written instructions, guidelines, and safety text. You can also choose to receive our newsletter with information about new products and other interesting things that happen in the world of Thule. Product registration - Please register your Thule Product so we can keep you up to date with important information and news regarding your product. Now more than ever, more and more people are turning to the outdoors for time with friends and family. Rooftop Tents. The warranty covers defects in materials or workmanship and, depending on the type of product, applies up to a certain number of years from the date of the original retail purchase. Universal mounting attachments not included. General 9. Spare Parts. The warranty terminates if the product's owner fails to present this Term of Warranty when requesting repairing services from Thule, under the terms provided herein. Returns and refunds are only accepted on items purchased via thule.com. Please note that the purchaser will be responsible for the cost of mailing the product to THULE and that proof of purchase in the form of an original purchase invoice or receipt and a detailed description of the defect must be included in the mailing. Return instructions. Thule Luggage, Bags and Cases have a 25 year quality guarantee Thule products purchased between 1/1/01 and 12/31/05 had a 5 year warranty and prior to 2001 had a 3 year warranty. In the event that a product is defective, the purchaser should contact the THULE dealer from whom it purchased the product Bike racks. How fast can I drive with Thule products mounted to my car? Product was successfully added to your shopping cart. Bring your life Thule was established in Sweden in 1942. Contact customer service. Please note that the purchaser will be responsible for the cost of mailing the product to THULE and that proof of purchase in the form of an original purchase invoice or receipt and a detailed description of the defect must be included in the mailing. Thule is dedicated to providing exceptional products that are quality tested and guaranteed against defects in materials and workmanship. No warranty is given for THULE products purchased outside of the United States, Canada and Mexico. The Thule BringIt! Other damage not covered is damage caused by airlines or other transit damage (such as pressure damage; tears, cuts, and holes in the fabric; damage to the wheel covers, handles and other hardware of the bag). The overall rating of the company is 1.6 and consumers are mostly dissatisfied.. Subject to the limitations and exclusions described in this warranty, Thule remedies defects in materials or workmanship during the warranty period, by repairing or replacing (Thule’s option) the defective component(s) without charge for parts or labor. During the period of the Thule Extended Warranty, we will not cover damages and/or defects resulting from typical wear and tear (for example brakes, tires and tubes, electrical parts, surface issues, faulty zipper tape, damaged buckles, coating peeling off and discoloration of fabrics). See all 6 articles. Click "Start a return" below to obtain a return ID and pre-paid shipping label. Return an item by following the instructions below. 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